Whether you have questions, are looking for the latest news and updates, or need help with understanding our forms and guidelines – you’ve come to the right place.
For current tenants
Resources, forms, and guidelines to help you feel at home. Whether you’ve just moved in or have been with us for years, everything you need to feel supported is right here.
Have questions for our team? We’re available to help .
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Understand what’s expected of you—and what you can expect from us. This guide outlines the shared responsibilities that help make our housing safe, respectful and supportive for everyone.
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A quick reference for everyday living in your Sunrise home. Includes important details about maintenance, safety, inspections, and community expectations.
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If you’re living in a Sunrise transitional property, this guide explains how the program works—from short-term goals to long-term pathways.
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If you're having trouble keeping up with rent, we're here to help. This section includes information on how to request support and what happens next, along with the form you’ll need to complete.
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Life changes—your housing needs might too. If your income, household, or employment situation has changed, use this form to notify us. This section also explains how we assess changes and what to expect.
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We welcome your ideas, compliments or suggestions. This section includes our feedback process and the form you can use to share your thoughts with us.
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If something’s not right, we want to know. Use this section to lodge a formal complaint and understand the steps we’ll take to resolve it—plus find the form to get started.
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If you’d like a decision we’ve made to be reviewed, this section outlines your appeal rights and process, and includes the relevant form to submit.
For applicants
Have questions for our team? We’re available to help.
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Apply for a quality, affordable rental that suits your lifestyle and helps you feel more at home in your community.
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Apply for a secure home with the support you need to get back on your feet and plan your next steps.
Frequently Asked Questions
We know finding a home or making the decision to invest can be filled with questions and surprises. To help you navigate the path forward, we’ve compiled a list of answers to our most popular questions.
Thought of a question we didn’t manage to answer?
No worries, we’re always here to help. Please feel free to reach out via the form below and our team will get back to you with some answers.